Lucy Scinocca, Director of Loyalty and Customer Insight at Harlequin Enterprises, teases her Tech Forum panel for us with a preview of how the Harlequin customer profle informed their loyalty program.
BookNet Canada is a non-profit organization that develops technology, standards, and education to serve the Canadian book industry. Founded in 2002 to address systemic challenges in the industry, BookNet Canada supports publishing companies, booksellers, wholesalers, distributors, sales agents, industry associations, literary agents, media, and libraries across the country.